COVID19 - Medical, RAPP, and Mental Health

Medical Support

  • If you do not have a doctor, please call 311 to be connected to one.  Please note that immigration status does not affect your ability to access a doctor.
  • The DOOR (555 Broome Street): medical services without insurance

Immigrants may receive COVID-19 health care WITHOUT having to answer questions about their immigration status or lack of insurance coverage-- and such care will NOT be used in a “public charge” test (even if those services are funded by Medicaid). If you feel sick, use telehealth services or call ahead first wherever you get your health care; telehealth services keep everyone safer. (Gov. Cuomo is requiring insurance companies to waive co-pays for telehealth visits.) For more info call the NYS COVID-19 hotline at 1-888-364-3065.  Assistance is available in over 100 languages.


Socio Emotional Support: How Can Parents and Guardians
Support Students and Their Learning During This Time?



Additional Resources and Support below

more info

CDC - COVID-19 Mental Health Resources
Child Mind Institute
New York Times
American Foundation for Suicide Prevention
The Trevor Project
To apply for Medicaid
Counseling on Medicare MSP, LIS, and other Medicare low-income programs.
Unemployment Benefits and Health Insurance FAQ (PDF, March 19)
HSES - SAPIS Counselor - Ms. Charlene Whitfield


NYC Well


An infectious illness outbreak such as this one can be stressful to you, your loved ones, and your friends. It is natural to feel overwhelmed, sad, anxious, and afraid, or to experience other symptoms of distress, such as trouble sleeping. To reduce your stress and to manage the situation more resiliently, try to remain positive, remind yourself of your strengths, connect with friends and loved ones and use healthy coping skills. NYC Well's website offers a number of well-being and emotional support applications (apps) that can help you cope.


If your symptoms of stress become overwhelming, reach out for support and help. You can contact NYC Well, a confidential 24/7 helpline, staffed by trained counselors. They can provide brief counseling and referrals to care in over 200 languages.


Call 888-NYC-WELL (888-692-9355)

Text "WELL" to 65173

Chat at


NYC Mayor's Office to End Domestic and Gender-Based Violence

NYC Family Justice Center facilities are temporarily closed

 Services remain available by phone, such as immediate safety planning, shelter assistance, and other resources.

From Monday to Friday, 9 a.m. to 5 p.m., call your nearest FJC:

  • NYC Family Justice Center, Bronx  Call 718-508-1220
  • NYC Family Justice Center, Brooklyn Call 718-250-5113
  • NYC Family Justice Center, Manhattan  Call 212-602-2800
  • NYC Family Justice Center, Queens  Call 718-575-4545
  • NYC Family Justice Center, Staten Island  Call 718-697-4300


In the evenings and/or on weekends:

  • Call NYC's 24-hour Domestic Violence Hotline (800-621-4673); or
  • Visit the NYC HOPE Resource Directory online at For help with stress and anxiety please call NYC Well (888-692-9355) or text "WELL" to 65173.
  • For emergencies, call 911.


Supporting Others

Helping Children Cope With Changes Resulting From COVID-19

Families across the country are adapting to the evolving changes in daily life caused by the COVID-19 pandemic. Most schools, places of public gathering, and nonessential businesses are closed, and parents and other caregivers are faced with helping their families adjust to the new normal. This includes trying to keep children occupied, feeling safe, and attempting to keep up with schoolwork as best as possible. None of this easy, but it helps to stay focused on what is possible in order to reinforce a sense of control and to reassure children that they are okay, and that the situation will get better.


See More Here