COVID19 Tech Support

iPad Distribution 
  • To keep students connected and able to learn from home, the DOE is lending 300,000 internet-enabled iPads to students. Families that want to request a device should fill out the Remote Learning Device Request form
  • Teachers and school staff should use this same form to request devices on behalf of their students.

How to get ready for Zoom!

Before your first Zoom class:

  • Visit and click “Sign up- it’s free!” on the upper right-hand corner. 
  • Make sure you press “Sign in with Google” and use your HSES  email to create an account.
  • Make sure to download the Zoom application on your computer for notifications and calendar integration. Find different Zoom options here
  • As a backup, install the Zoom app on a different device, such as your phone (Available for iOS and Android via the App Store/Play Store) or tablet.    
  • Check out tutorials on Zoom to help you get started. 
  • Test out Zoom with your family and/or friends! 

Getting ready for your Zoom class (day of):

  • Dress appropriately.
  • If possible, try to find a space that will keep you focused. 
  • Set up your materials next to your device (you may need paper and pen or a notebook when you are online or working in Google Classroom).
  • Be on time- make sure you have the Personal Meeting ID and/or the link to the Zoom session ready 5 minutes before the start of class. 

While on Zoom (class time):

  • Make sure that you have your Window opened to the Zoom session.
  • Remain muted during the lesson unless called on. 
  • Show your face on the camera in a respectful manner. 
  • Do not use virtual backgrounds. 
  • If you want to speak, either click the little hand sign (if you click on Participants, you will see this option) or raise your actual hand.
  • Only write comments or questions in the chat that have to do with the lesson.
  • Only post reactions when it is appropriate.
  • If applicable, post your nonverbal feedback (if you click on Participants, you will see this option). 
  • Wait for the teacher to end the Zoom session. 

After your Zoom class:

Technology Support
If there is a Technology related issue with an HSES loaned Device, Fill out the form here (or the form below)
  • Your Request will be processed within 24 hours of submission.